You can request to modify or cancel an order within a few hours of confirmation, before it is processed. Please contact us immediately via our contact page, indicating the order number. If the order has already been shipped, you can still return it according to our policy.

No, we only ship to Italy

Certain! Shipping is free for orders over EUR 60.00

The order is processed within 2 working days of receipt. Delivery usually takes 2 to 6 working days, but for some locations it may take 6 to 8 working days.

We make use of the experience of Bartolini and GLS couriers. For our shipments we only use insured traceable shipments, which allow us to monitor the status of the shipment at any time.

Yes, the return request can be made from the following link: Request a return
The shipping and return costs of the package, equal to a minimum of 7.50 euros, will be borne by the ordering user.

It is not possible to exchange items. To replace one or more items with a different color and/or size, it is necessary to return the item/items and place a new order for the desired size and/or color.

To find the perfect size for you, consult our Size Guide, where you'll find detailed charts for bras, briefs, bodysuits, and other lingerie. We recommend taking your measurements directly with a tape measure: bust circumference, underbust, and hips. If you have any doubts, our customer service is always available to help you with your choice.

With Klarna you can split your payment into 3 interest-free installments. Simply select Klarna at checkout: the first installment will be charged immediately, and subsequent installments every 30 days. It's a secure, fast, and cost-free method. More details are available on the payment page when ordering, or click here.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt.
We invite you to contact us immediately via our contact page, providing your order number. We will promptly arrange for a replacement or refund, according to your preference.

Orders placed on Intimo Quarta can be paid on delivery (+5.00), by debit/credit card, by advance bank transfer, Pay Pal, or, in convenient interest-free installments with Klarna. Further information is indicated in the payments section on Intimo Quarta.

The credit will be made by Intimo Quarta within 30 days of receiving the return, unless otherwise agreed between the parties. The system will reformulate the calculation of the order total, and will withhold the initial shipping cost, if the retained products have a value lower than the threshold necessary to join the free shipping offer promotion or other promotions to which you have joined.

Yes, you can pay in convenient interest-free installments with Klarna. To find out more about this serviceclick here