Shipping policy

Last updated: 11 September 2026

1. Shipping coverage

Intimo Quarta ships to the countries and geographical areas enabled on its online store.

Delivery availability, shipping costs and any free-shipping thresholds depend on the destination country selected by the customer.

Before completing the purchase, checkout displays the available delivery methods and any applicable shipping charge.

2. Shipping to Italy

For orders delivered in Italy:

• standard shipping: €5.90
• free shipping for orders of €69 or more

The threshold is calculated on the order value according to the conditions applied at checkout, taking into account any discounts applied.

The final delivery charge is always shown before the order is confirmed.

3. Shipping to France

For orders delivered in France:

• standard shipping: €7.90
• free shipping for orders of €89 or more

The final amount is shown to the customer at checkout before the purchase is completed.

4. Other countries

For any other countries in which Intimo Quarta makes online sales available, shipping costs and conditions may differ.

The applicable conditions are shown at checkout according to the delivery address entered by the customer.

If a country is not available among the destinations selectable at checkout, delivery to that country is not currently available through the online store.

5. Processing and delivery times

Orders are prepared and handed over to the carrier as soon as reasonably possible.

Any delivery times indicated on the website, at checkout, in the confirmation email or in carrier communications are estimates and may vary depending on destination, carrier, public holidays, periods of high order volumes or other circumstances.

Unless otherwise agreed with the customer, delivery will in any event take place within the period required by applicable law.

For consumer contracts, unless a different period has been agreed, delivery will take place without undue delay and in any event within 30 days from conclusion of the contract, without prejudice to the rights available by law in the event of delay.

6. Delivery address

The customer must provide a delivery address that is complete, correct and accessible.

Before confirming the order, we recommend checking carefully:

• the recipient's full name;
• street and house number;
• postal code;
• city;
• province or region, where required;
• country;
• telephone number and email address.

If you notice an error in the address after placing your order, contact us as soon as possible.

We cannot guarantee that the address can be changed once the order has already been handed over to the carrier.

7. Shipment tracking

Where available, after the order has been shipped the customer receives the information needed to track delivery.

Tracking information may be provided by email, SMS, the order page or a link to the carrier's website.

Tracking updates are managed by the carrier and may not appear immediately after the parcel has been collected.

8. Delivery attempts and storage

The carrier may make one or more delivery attempts according to its operating procedures.

If the recipient is absent, the address is incomplete or there are other delivery difficulties, the parcel may be held by the carrier or at a collection point, where available.

Customers should follow the carrier's instructions to arrange a new delivery or collect the shipment.

If the parcel is returned to Intimo Quarta for reasons attributable to the recipient, payment of the relevant transport cost may be requested before a new shipment is made, within the limits permitted by law.

This does not affect the consumer's mandatory rights.

9. Delivery delays

A carrier delay does not automatically cancel the order.

If delivery does not take place within the agreed period or the period required by law, the consumer may exercise the rights granted by applicable law.

Where required, the customer may ask Intimo Quarta to deliver within an appropriate additional period.

If delivery still does not take place within that period, the consumer may exercise the remedies provided by law, including, where the legal conditions are met, termination of the contract and reimbursement of the amounts paid.

10. Risk during transport

For purchases made by consumers, the risk of loss of or damage to the products remains with the seller until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, except where the law provides otherwise.

Therefore, the customer does not lose their rights if a parcel is lost or damaged during transport arranged by Intimo Quarta.

11. Damaged parcel

On delivery, we recommend checking the external condition of the packaging.

If the parcel appears visibly damaged, open, wet or tampered with, it is useful to report this to the carrier and, where possible, accept delivery subject to reservation.

Please also contact us promptly at info@intimoquarta.com, indicating:

• the order number;
• a description of the problem;
• photographs of the packaging and product, where available.

Failure to make a reservation at the time of delivery does not automatically result in the loss of rights granted to consumers by law.

12. Parcel shown as delivered but not received

If tracking shows that the shipment has been delivered but you have not received the parcel, please:

1. check whether it was delivered to a family member, neighbour, concierge or collection point;
2. check any carrier communications;
3. contact us promptly.

We will work with the carrier to carry out the necessary checks.

13. Missing or incorrect products

If the parcel contains a product different from the one ordered or one or more items are missing, contact us at info@intimoquarta.com, specifying the order number.

Where useful, we may request photographs of the contents received to speed up the checks.

If the error is attributable to Intimo Quarta, the customer will not incur additional costs to obtain correct fulfilment of the order.

14. Partial shipments

In some cases an order may be delivered in more than one shipment.

If this occurs as a result of an organisational decision by Intimo Quarta, the customer will not incur any additional shipping costs beyond those communicated at the time of purchase.

15. Changing or cancelling an order

If you wish to change or cancel an order, contact us as soon as possible.

If the order has not yet been prepared or handed over to the carrier, we will try to accommodate the request.

Once shipping has begun, it may no longer be possible to stop delivery.

The consumer's right of withdrawal under applicable law and described in our “Returns and refunds” policy remains unaffected.

16. Events outside our reasonable control

Delivery may be delayed by circumstances not reasonably within Intimo Quarta's control, including for example:

• exceptional weather conditions;
• strikes;
• transport interruptions;
• natural disasters;
• restrictions imposed by authorities;
• extraordinary logistical problems.

In such cases, we will do what is reasonably possible to limit the delay and inform the customer when useful information is available.

Mandatory consumer rights remain unaffected.

17. Contact

For information about shipping and delivery, contact us:

Intimo Quarta
Email: info@intimoquarta.com
Telephone: +39 328 202 9073

For returns, the right of withdrawal and refunds, please see the “Returns and refunds” policy.