Returns, withdrawal and refunds

1. Right of withdrawal

If you purchase as a consumer through our online store, you have the right to withdraw from the contract within 14 days without giving any reason, except where an exclusion provided by law applies.

For goods, the period runs from the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the product. Where several goods forming part of the same order are delivered separately, the period runs from delivery of the last item when provided for by applicable law.

You can submit a return request at the following link: Request a return

2. How to notify us of your withdrawal

Before the 14-day period expires, you must clearly inform us of your decision to withdraw.

You may write to info@intimoquarta.com, indicating your order number, name and the products concerned, use the model withdrawal form available on the website, or send any other unequivocal statement that identifies the order and clearly expresses your decision to withdraw.

Use of the model withdrawal form is not mandatory.

3. Returning products

After notifying us of your withdrawal, you must return the products without undue delay and in any event within 14 days from the date on which you communicated your withdrawal.

Returns address:

Intimo Quarta
Via Col di Lana 31
73047 Monteroni di Lecce (LE)
Italy

We recommend using a tracked shipping service.

Unless Intimo Quarta expressly offers free returns, or the return concerns an incorrect, defective or non-conforming product, the direct cost of returning the goods is borne by the customer where permitted by law and where the customer has been properly informed.

4. Condition of the product and diminished value

You may inspect the product as you would reasonably be able to do in a physical store.

You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Labels, accessories and original packaging help us inspect the product correctly, but opened or imperfect packaging does not automatically result in the loss of the right of withdrawal.

5. Sealed products for hygiene reasons

The right of withdrawal is not automatically excluded simply because a product is underwear.

The exception for reasons of health protection or hygiene applies only to goods that were delivered sealed and that, by their nature, are not suitable for return once the seal has been opened or removed.

Where this exception applies to a specific product, the customer is informed before purchase.

For hygiene reasons, we recommend trying on intimate apparel over your own clothing and not removing any seals or protective elements until you have decided to keep the item.

6. Discounted items, promotions and gift cards

A product does not lose the right of withdrawal merely because it was purchased on sale, as part of a promotion or using a discount code.

Only the exceptions provided for by law apply.

Gift cards and digital products are subject to the specific rules provided by law and to the conditions shown before purchase; any use already made cannot be cancelled beyond what is permitted by law.

7. Refunds

Where the right of withdrawal has been validly exercised, we will refund the payments received for the returned products and, where the withdrawal concerns the entire order, also the cost of the initial standard delivery.

We are not required to refund additional costs resulting from the customer's choice of a delivery method more expensive than the standard delivery offered.

The refund will be made without undue delay and in any event within 14 days from the day on which we are informed of the decision to withdraw.

Where permitted by law, we may withhold the refund until we have received the goods or until the customer has provided evidence that they have sent them back, whichever occurs first.

The refund will be made using the same means of payment used for the purchase, unless otherwise agreed with the customer and provided that the customer does not incur any costs.

Any technical processing time before the amount becomes visible again on the account or payment method depends on the relevant payment service provider.

8. Incorrect, defective or non-conforming products

The 14-day right of withdrawal is separate from the legal guarantee of conformity.

If you receive an incorrect, damaged, defective product or one that does not conform to its description, contact us at info@intimoquarta.com, indicating your order number and, where useful, attaching photographs of the product and packaging.

We do not apply a 7-day deadline that would cause consumers to lose rights arising from the legal guarantee.

Where the legal guarantee applies, consumers are entitled to the remedies provided by applicable law free of charge. The costs necessary to deal with a product recognised as non-conforming are not borne by the consumer.

9. Exchanges

To request a different size, colour or model, contact us.

Subject to product availability, we may arrange an exchange or process the return of the item followed by a new order.

Your rights under the rules on withdrawal and the legal guarantee remain unaffected.

10. Contact

For requests relating to returns, withdrawal, exchanges and refunds:

Email: info@intimoquarta.com
Telephone: +39 328 202 9073

Returns address:
Intimo Quarta
Via Col di Lana 31
73047 Monteroni di Lecce (LE)
Italy